TezSign

Frequently Asked Questions

We have answers (well, most of the time!). Find responses to common questions about TezSign here.

Plan

Yes, a free trial is currently available for all newly registered users. You can also opt to join the beta test for additional features and early access to new updates.
Privacy, Security & Trust

Your documents are stored in a decentralized cloud storage system. They are encrypted and split into 80 pieces, which are then distributed across thousands of nodes in multiple regions. To reassemble the file, only a fraction of these pieces is needed, ensuring that there is no single point of failure.

Our platform employs multiple authentication methods to verify the identities of signers. These methods include passcodes, two-factor authentication, and decentralized identity verification. We ensure that only authorized signers can sign the document.
Document Creation

TezSign does not store your documents or the processes in any form. Only the document creator has access to the document. If the creator uses TezSign Secure Share, recipients can access the document via the signing link provided to them.

Secure Share is a feature that ensures your files are stored securely within a decentralized data storage network and are encrypted end-to-end, providing an additional layer of protection. Recipients can conveniently access the shared document by clicking on the link provided in the email.

File Hash Validation
With our File Hash Validation feature, signatories are required to upload the original document file before commencing the signing process. This robust measure ensures that the signatory digitally signs the exact document you initially provided, thereby safeguarding the authenticity, tamper-proof nature, and integrity of the document contents.

DID
A DID provides a unique identifier that can be used to verify a recipient's identity through their MetaMask wallet address. To utilize this feature, the recipient must install the MetaMask wallet, after which their MetaMask address can be shared with the document creator.

IC Blockchain
Through our IC Blockchain feature, transaction histories are recorded on the public IC blockchain, ensuring transparency for public auditing as required. Additionally, sensitive data will be masked to protect privacy.

TezSign has five distinct roles: Approver, Signer, Observer, Witness, and Delegator.

Each role has specific responsibilities and takes individual actions as part of the document signing process:

  • Approver: The individual who reviews and approves the document before it is signed.
  • Signer: The person responsible for signing the document.
  • Observer: The individual who monitors the signing process without participating.
  • Witness: The person who verifies the signing process and attests to its authenticity.
  • Delegator: The person who assigns signing responsibilities to others.

Each role plays a unique part in ensuring the document is properly reviewed, signed, and authenticated.

Possible reasons include:

  • The email may have been mistakenly filtered as spam. Please check the Spam or Promotions folder.
  • The recipient's email address may have been entered incorrectly. Please verify that the address is correct.
  • If a signing order is specified, the document will be sent to each recipient only when it is their turn to take action. Other recipients will receive the document after the previous signer has completed their action.

If none of the above reasons apply, please contact the TezSign support team for further assistance.

Signing

No, you will not incur any fees for signing a TezSign document.

No, you do not need a registered TezSign account to sign documents. However, signing up for an account is quick and easy if you want to create your own documents.

No, your signature is not saved by TezSign. It is saved locally in your browser.
Verify

'Verify Document' is a feature that allows users to check the authenticity and evidence trail of a registered TezSign document. To use this feature, drag and drop a TezSign document into the designated area on the webpage. You can then retrieve information such as evidence of signing and real-time document status.

To verify a signed document, go to the 'Verify Document' tab at the top of this webpage. Drag and drop the TezSign file you received to confirm its authenticity and source.

Only documents registered and created through the TezSign platform can be verified using the 'Verify Document' feature. When a TezSign document is uploaded, relevant evidence, such as signing details and authenticity, will be retrieved from the ledger.
Join Us in Revolutionizing

We invite investors to join us in revolutionizing digital signing platforms. For more information, please contact our team.
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